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Returns & Exchanges
Clear, fair, and built around the type of product you ordered.
Because InkSpirio offers both standard products and custom-made items, our returns and exchanges policy is designed to stay transparent while reflecting the reality of how these products are made. If something is wrong, we want to review it properly and help with a solution that makes sense.
Quick Overview
Standard products may be eligible for return.
Unused, undamaged items can usually be reviewed for return within the applicable timeframe.
Custom-made products are generally non-returnable.
Personalized, made-to-order, or file-based production cannot usually be exchanged or refunded unless defective.
Damaged or incorrect orders should be reported quickly.
Please contact us as soon as possible with clear photos and your order number so we can review the issue.
How This Policy Works
Different types of products require different return logic.
At InkSpirio, some products are part of our standard catalog, while others are created specifically for a client, based on custom dimensions, personal preferences, uploaded files, technical requests, or made-to-order production. Because of that, not every order can be handled in the same way once production has been completed or the item has already been shipped.
Our goal is not to make things difficult. It is to keep the process honest, practical, and aligned with the nature of the product you purchased. If your order is eligible for return, we will explain the steps clearly. If the item is custom-made, we will still review any issue involving damage, manufacturing defects, or an incorrect product.
Please note: This page is meant as a customer-facing overview. Your final legal Terms and Conditions and Privacy / Cookie documentation should remain the main legal reference on the site.
01
Standard Products
Products sold as standard catalogue items, without custom dimensions, personalization, or order-specific production, may be eligible for return if they are unused, undamaged, and sent back in appropriate condition within the relevant period.
02
Custom or Made-to-Order Products
Products manufactured specifically for your request, based on uploaded files, custom requirements, modifications, or personalized production instructions, are generally non-returnable and non-exchangeable once production has started or the product has been completed.
03
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged in transit, manufactured incorrectly, or materially different from what was confirmed, please contact us promptly so we can review the issue and decide on the appropriate next step.
Eligible Returns
When a return may be accepted
The item is a standard, non-custom product.
The product was not made specifically for your order and was sold as a regular shop item.
The product is unused and in proper condition.
It has not been installed, altered, damaged, or used in a way that affects resale or review.
The return request is made within the applicable period.
Please contact us within the return window shown in your legal store policy or according to the applicable consumer law for eligible items.
The item is returned safely.
The product should be packed appropriately so it does not arrive back damaged during return shipping.
Non-Returnable Items
When a return or exchange usually cannot be accepted
Custom-made or personalized products
Items produced specifically for your request, dimensions, configuration, or uploaded content are generally excluded from return and exchange eligibility.
Made-to-order production already started
Once custom production has begun, cancellation, return, or exchange is usually no longer possible because the item is being made specifically for that order.
Used, modified, or damaged products
Items that were installed, tested in a way that exceeds normal inspection, altered, or returned in damaged condition may be refused.
Issues caused by incorrect customer-supplied files or specifications
If the final result follows the files, dimensions, or instructions provided by the customer, the order is generally not refundable because the production was executed according to the submitted input.
Returns Process
How to request a return or report an issue
If you believe your order is eligible for return, exchange, or review, please contact us before sending anything back. The fastest way is to email us with your order number, the name used for the order, a short explanation of the issue, and clear photos if the matter involves damage, a defect, or an incorrect item.
Step 01
Contact us first
Send us your order details and a short explanation of the request so we can verify the type of product and the situation.
Step 02
Provide photos if needed
If the issue involves transit damage, visible defects, or a mismatch, photos help us review it faster and more accurately.
Step 03
Wait for return approval
Please do not ship the item back before receiving confirmation and return guidance, as not all items are eligible for return.
Damaged or Incorrect Orders
If something arrived wrong, we want to review it properly.
If your parcel arrives visibly damaged, if the wrong item was shipped, or if the product has a manufacturing issue that does not match the confirmed order, please contact us as soon as possible after delivery. The sooner we receive the report, the easier it is to assess what happened and identify the best solution.
Depending on the situation, the solution may involve replacement, partial or full refund review, or another practical resolution based on the nature of the issue and the condition of the product.
Refund Timing
When refunds may be processed
If a return is approved and the item is received back in the expected condition, any applicable refund is usually processed through the original payment method, unless another method is agreed separately. Processing time can vary depending on the payment provider and banking system involved.
Shipping fees, handling costs, or production-related costs may not always be refundable, especially where the product was custom-made, the return does not meet eligibility conditions, or costs have already been incurred in executing the order.
Need help with an order?
If you have a question about eligibility, a product issue, or a return request, contact us with your order details and we will review the situation as clearly and fairly as possible.