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www.inkspirio.com | www.inkspirio.ro
Please read these Terms and Conditions carefully before using the website or placing an order. Accessing, browsing, using the websites www.inkspirio.com and/or www.inkspirio.ro and/or placing an Order constitutes your full, express, and unconditional acceptance of these Terms and Conditions. If you do not agree with the provisions below, please do not use the Site and do not place any Orders.
Operator. Identification details
The websites www.inkspirio.com and www.inkspirio.ro (hereinafter referred to individually or collectively as the “Site”) are operated by INKSPIRIO S.R.L., a Romanian company with its registered office in Sat Sânmihaiu Român, Comuna Sânmihaiu Român, No. 422/D, Apartment 2, Timiș County, Romania, registered with the Trade Register under no. J2025067699000, having tax identification code RO 52461422, hereinafter referred to as “InkSpirio”, “we”, “us”, or the “Company”. For questions, requests, notices, complaints, or any other communications regarding Orders or the use of the Site, you may contact us at contact@inkspirio.com.
Definitions
For the purposes of these Terms and Conditions, the terms below shall have the following meanings, unless the context requires otherwise. “Terms and Conditions” or “T&C” means this document, which, together with the Privacy Policy and Cookie Policy, forms the contractual and informational framework applicable to the use of the Site and the purchase of Products through it. “Site” means the online platform available at www.inkspirio.com and www.inkspirio.ro, including all subdomains, internal pages, functionalities, modules, and services made available to Users. “User” means any person who accesses the Site, whether or not such person places an Order. “Client” means any natural person or legal entity who places an Order on the Site, which is subsequently confirmed by InkSpirio. “Consumer” means the Client who is a natural person acting outside his or her trade, business, craft, or profession. “Order” means the binding request submitted by the Client through the Site for the purchase of one or more Products at the price and under the conditions displayed on the Site. “Sales Contract” means the distance sales contract concluded between InkSpirio and the Client at the moment the Order is confirmed by InkSpirio. “Product” means any item manufactured, customized, distributed, or sold by InkSpirio, including but not limited to 3D printed products, custom parts, prototypes, plastic components, accessories, and other physical goods offered through the Site.
Rules applicable to business clients
These Terms and Conditions apply both to Clients who are natural persons and to Clients who are legal entities. However, certain statutory rights and protections provided by consumer legislation apply exclusively to Consumers. Clients acting for professional, commercial, industrial, or business purposes, including but not limited to companies, sole traders, freelancers, and other business entities, do not benefit from the legal withdrawal right reserved to Consumers and may not benefit from the same mandatory consumer protection remedies under Romanian and European consumer law.
Commercial relationships with business Clients shall be governed by these Terms and Conditions insofar as they are applicable, supplemented by the Romanian Civil Code and any other relevant legislation in force. Any special conditions agreed separately in writing between InkSpirio and a business Client shall prevail over these Terms and Conditions to the extent of such written agreement and within the limits permitted by law.
Scope of application and legal framework
These Terms and Conditions govern: the access to and use of the Site; the creation and management of a User account; the placement, confirmation, and execution of Orders; the rights and obligations of InkSpirio and those of the Clients; as well as any other legal relationship arising from the use of the Site or from the purchase of Products through the Site.
InkSpirio reserves the right to amend, update, replace, or supplement these Terms and Conditions at any time, without prior notice, by publishing the updated version on the Site together with the relevant effective date. Orders confirmed before the amendment enters into force shall remain governed by the Terms and Conditions in force at the date of confirmation of the relevant Order.
Products. Characteristics and availability
The Products available on the Site are manufactured and/or sold by InkSpirio S.R.L., primarily through 3D printing technologies and plastic processing, and may include both standard catalog items and custom-made products manufactured according to the Client’s specifications. Each Product is described on its dedicated page by reference to the information that InkSpirio considers relevant, which may include the type of product, material, size, intended use, technical features, compatibility, finishing, estimated production time, and other specifications.
The Client expressly acknowledges and accepts that products created through 3D printing and related manufacturing processes may have characteristics inherent to the technology used, including but not limited to visible layer lines, minor variations in texture, finish, tolerances, orientation marks, or slight color differences between production batches or between the Product delivered and the images displayed on the Site. Such minor variations, insofar as they do not affect the essential functionality, compatibility, or agreed core characteristics of the Product, shall not be considered defects or lack of conformity.
Images, mock-ups, renders, previews, and illustrations displayed on the Site are for presentation purposes only. The final delivered Product may differ slightly from the images shown due to technical, material, lighting, finishing, or manufacturing constraints. Where a physical Product is manufactured on the basis of a digital file, the digital model, the production settings, and the technical limitations of the selected material or printing process may affect the final appearance of the Product.
Stock levels are updated as accurately as possible, within technical limits. InkSpirio does not guarantee the permanent availability of all Products displayed on the Site. If a Product becomes unavailable after an Order has been placed, InkSpirio will inform the Client as soon as reasonably possible, and the Order may be cancelled in whole or in part, with a full refund of any amounts paid for the unavailable Product(s).
Custom products and client-supplied materials
Some Products sold by InkSpirio may be custom-made, personalized, or manufactured based on files, images, dimensions, technical drawings, references, specifications, or other information provided by the Client. In such cases, the Client is solely responsible for the accuracy, completeness, legality, and technical suitability of the information, files, and materials submitted. InkSpirio shall not be liable for defects, incompatibilities, dimensional issues, design errors, low-quality output, production limitations, or any other unsatisfactory result that is caused by incomplete, incorrect, low-resolution, misleading, or otherwise unsuitable input provided by the Client.
By uploading, sending, or otherwise providing files, images, models, logos, drawings, text, or other content in connection with a custom Product, the Client warrants that he, she, or it holds all necessary rights, licenses, authorizations, and permissions to use such materials and to instruct InkSpirio to reproduce, modify, process, manufacture, or commercially exploit them to the extent necessary for the execution of the Order. The Client further warrants that the materials provided do not infringe any copyright, trademark, patent, design right, confidentiality obligation, or other intellectual property or personal rights of any third party, and that they are not unlawful, abusive, defamatory, offensive, or otherwise prohibited by applicable law.
InkSpirio reserves the right to refuse, suspend, or cancel any Order involving custom content where there are reasonable grounds to believe that the materials submitted may infringe third-party rights, violate the law, create safety concerns, or fall outside the Company’s technical capabilities or internal policies. In such situations, InkSpirio may request clarifications, proof of rights, alternative files, or other supporting information from the Client before deciding whether or not to proceed with the Order.
Prices
All prices displayed on the Site are expressed in Romanian Lei (RON) and include VAT where applicable under the law in force. Delivery fees, handling fees, customization fees, or other additional charges, if applicable, shall be displayed separately in the cart, checkout page, or Order summary before the Client places the Order.
The final price of the Order includes the value of the Products ordered, any applicable customization or processing fee, the delivery cost where applicable, and any mandatory taxes or charges required by law. Prices may be changed by InkSpirio at any time without prior notice. However, the price applicable to a given Order shall be the price displayed at the time the Order is placed and subsequently confirmed by InkSpirio.
If a clearly erroneous price, manifestly lower than the real commercial value of the Product, has been displayed as a result of a technical, typographical, or operational error, InkSpirio shall not be obliged to supply the Product at the erroneous price. In such case, InkSpirio will notify the Client and offer the option either to confirm the Order at the correct price or to cancel it, in which latter case any amount already paid shall be fully refunded.
Promotional campaigns and discount codes
InkSpirio may periodically organize promotional campaigns, including but not limited to temporary discounts, special offers, free shipping campaigns, limited-time bundles, coupon codes, introductory offers, newsletter discounts, or commercial benefits linked to specific Products, collections, categories, or order values. The terms applicable to each campaign shall be communicated on the Site at the relevant time and shall apply strictly within the limits and under the conditions expressly stated.
Promotional offers are valid only during the indicated period and, where applicable, within the allocated stock. Once the campaign period expires or the promotional stock is exhausted, the offer ceases automatically, without any obligation on InkSpirio to extend, repeat, or honor it beyond the stated conditions. Discount codes are generally non-transferable, may not be exchanged for cash, may not be combined with other active promotions unless expressly stated, and may be limited to one use per Client, household, account, or email address.
InkSpirio reserves the right to withdraw, suspend, amend, or cancel any promotional campaign at any time if it is affected by technical errors, misuse, fraud, abuse, or any circumstance that undermines its intended operation. If a Client becomes simultaneously eligible for several discounts and no cumulative rule is expressly provided, only one discount shall apply, typically the most favorable one permitted by the Site configuration or by the applicable campaign rules.
User account
Creating a User account is not mandatory for browsing the Site and may not always be required for placing an Order, depending on the checkout configuration made available by InkSpirio. However, the creation of an account may be necessary or useful in order to access order history, save billing and shipping details, manage wishlist features, or use other functionalities offered by the Site.
When creating an account, the Client is required to provide accurate, complete, and up-to-date information. The Client is solely responsible for maintaining the confidentiality and security of his or her login credentials, including the email address and password used for authentication, and for all actions carried out through the account. The Client must notify InkSpirio without delay at contact@inkspirio.com of any unauthorized access, suspected misuse, security breach, or other incident affecting the account.
InkSpirio shall not be liable for losses or damages resulting from unauthorized access to a Client’s account where such access is attributable, directly or indirectly, to the Client’s failure to adequately secure login credentials, devices, or communication channels. InkSpirio reserves the right to suspend, restrict, or deactivate any account used in bad faith, fraudulently, unlawfully, abusively, or in breach of these Terms and Conditions, without liability for compensation.
Placing the order and formation of the sales contract
The process of placing an Order generally involves the following steps: selecting the Product or Products and adding them to the cart; reviewing the contents of the cart, including quantities and prices; completing the billing and delivery information; selecting the payment method; reviewing the final amount due; accepting these Terms and Conditions; and finalizing the Order by clicking the relevant confirmation or payment button.
The submission of an Order by the Client constitutes a binding offer to purchase the selected Products under the conditions displayed on the Site at that time. The automatic email generated by the Site immediately after the Order is placed confirms receipt of the Order request but does not, by itself, constitute acceptance of the offer or the conclusion of the Sales Contract. The Sales Contract is concluded only when InkSpirio sends a separate confirmation of the Order, by email or through another durable medium, specifying the Products, the price, and the status of acceptance.
InkSpirio reserves the right to refuse, suspend, or cancel an Order, with notice to the Client and refund of any amounts already paid, in situations including but not limited to the following: the Product is unavailable; the information provided by the Client is incomplete, inaccurate, inconsistent, or impossible to verify; there are reasonable grounds to suspect fraud, bad faith, or unlawful use of the Site; the Order concerns custom content that appears unlawful or infringing; there is a manifest pricing or technical error; or the Order cannot be executed for objective technical or logistical reasons.
The Client may request cancellation of an Order before production or dispatch has started. If the Product has not yet entered into production, customization, processing, or shipping, InkSpirio may accept the cancellation and refund the amounts paid. For custom-made or personalized Products, once production has begun, cancellation may no longer be possible or may be subject to retention of costs already incurred by InkSpirio.
Payment methods
InkSpirio may accept one or more of the following payment methods, depending on what is made available on the Site at checkout: online card payment; bank transfer; cash on delivery; or other payment methods integrated into the Site through third-party payment providers. The available payment methods may vary depending on the Product, destination, order value, or other technical or commercial criteria.
InkSpirio does not store the Client’s full card data. Card payments are processed exclusively through authorized payment service providers and under the security standards applicable to such services. The Client remains responsible for ensuring that the selected payment method is valid, authorized, and funded at the time of payment.
Invoices shall be issued in accordance with applicable tax law and may be transmitted electronically to the email address provided by the Client. Clients requesting invoicing to a legal entity are responsible for entering the correct invoicing details, including tax identification information where applicable, before the Order is finalized. Once the invoice is issued, corrections may be limited by law and by the accounting and tax rules applicable to InkSpirio.
Delivery
Deliveries are carried out within Romania and, where offered by InkSpirio, possibly to other destinations indicated on the Site, through courier services or other logistics partners selected by InkSpirio or displayed at checkout. The estimated delivery time indicated on the Site, in the order summary, or in related communications is indicative only and may vary depending on stock availability, production time, customization complexity, courier workload, weather conditions, public holidays, force majeure events, or other factors beyond InkSpirio’s direct control.
For standard in-stock Products, delivery times are generally shorter. For custom-made, personalized, made-to-order, or technically complex Products, the execution and delivery period may be significantly longer, depending on design validation, production queue, material sourcing, post-processing requirements, and internal quality checks. Any timeline communicated by InkSpirio for such Products is an estimate, unless explicitly agreed otherwise in writing.
The risk of accidental loss or damage to the Products is transferred to the Client at the moment the Products are physically delivered to the Client or to a third party designated by the Client, other than the carrier. Upon delivery, the Client is advised to check the integrity of the outer packaging and the apparent condition of the parcel. Any visible transport damage should be noted in the courier’s delivery document and notified to InkSpirio as soon as possible, ideally together with photographs and a description of the issue.
If delivery cannot be completed for reasons attributable to the Client, such as an incorrect address, failure to collect the parcel, refusal of delivery without legitimate reason, or repeated unavailability, InkSpirio may charge the Client for any additional delivery, return, storage, or handling costs incurred.
Right of withdrawal
In accordance with the legal provisions applicable to distance contracts concluded with Consumers, a Consumer generally has the right to withdraw from the Sales Contract within 14 calendar days from the date on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the Product, without having to provide any reason and without incurring any costs other than those expressly permitted by law.
To exercise the right of withdrawal, the Consumer must inform InkSpirio of the decision to withdraw through an unequivocal statement sent by email to contact@inkspirio.com or by any other durable means made available by InkSpirio. The Consumer may use a model withdrawal form, if one is provided by InkSpirio, but this is not mandatory. The withdrawal period is met if the communication concerning the exercise of the right of withdrawal is sent before the expiry of the 14-day period.
The Consumer shall return the Products without undue delay and, in any event, no later than 14 calendar days from the date on which the withdrawal notice was communicated. Unless InkSpirio expressly agrees otherwise, the direct cost of returning the Products shall be borne by the Consumer. Returned Products must be sent back in a condition that allows the nature, characteristics, and functioning of the Products to be assessed in a manner equivalent to what would reasonably be permitted in a physical store. The Consumer is liable for any diminished value of the Products resulting from handling beyond what is necessary for such assessment.
The right of withdrawal does not apply to Products made to the Consumer’s specifications or clearly personalized, including but not limited to custom 3D printed items, made-to-order parts, Products manufactured based on files or dimensions submitted by the Client, or Products otherwise tailored to the Consumer’s individual requirements. The right of withdrawal may also not apply in other situations provided by law, including where the nature of the Product or the applicable statutory exception prevents return.
If the withdrawal is validly exercised, InkSpirio shall reimburse the payments received from the Consumer for the returned Product(s), including standard delivery costs where reimbursement is required by law, without undue delay and in any event no later than 14 calendar days from the date on which InkSpirio is informed of the decision to withdraw. InkSpirio may withhold reimbursement until it has received the returned Product(s) back or until the Consumer has supplied evidence of having sent them back, whichever occurs first. Reimbursement will be made using the same means of payment as the one used by the Consumer for the initial transaction, unless expressly agreed otherwise.
Legal conformity guarantee
Products sold through the Site benefit from the legal conformity guarantee provided by the applicable legislation. InkSpirio is liable for any lack of conformity that exists at the time the Product is delivered and that becomes apparent within the legally applicable period, subject to the conditions and limitations established by law.
A Product may be considered non-conforming if it does not correspond to the description, type, quantity, quality, compatibility, or other characteristics agreed in the Sales Contract, if it is not fit for the purposes for which products of the same type are normally used, or if it was delivered damaged, defective, or materially inconsistent with the agreed specifications. However, minor aesthetic differences, manufacturing traces specific to 3D printing, slight deviations within normal tolerances, and other variations inherent to the materials or production process shall not in themselves constitute lack of conformity, provided the essential characteristics and intended functionality of the Product remain intact.
Complaints concerning conformity should be communicated to InkSpirio at contact@inkspirio.com, accompanied, where possible, by photographs, order details, and a clear description of the issue. Depending on the nature of the Product and the defect claimed, InkSpirio may inspect the Product, request additional information, and decide on the appropriate legal remedy, which may include repair, replacement, price reduction, or termination of the contract, in accordance with the applicable legal rules.
Liability and limitations
InkSpirio shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of opportunity, business interruption, or reputational damage, except where such limitation is not permitted by mandatory law. To the maximum extent permitted by law, InkSpirio’s total liability arising out of or in connection with an Order shall not exceed the value actually paid by the Client for the relevant Product(s).
InkSpirio shall not be liable for damages resulting from improper use, improper installation, misuse, abuse, unauthorized modification, unintended application, normal wear and tear, or use contrary to the intended purpose or technical limitations of the Product. The Client is solely responsible for ensuring that the Product is suitable for the intended application, use environment, mechanical stress, temperature range, safety requirements, or any other practical or technical context in which it will be used, unless InkSpirio has expressly provided written assurances regarding such specific use.
Where the Site includes compatibility references, technical recommendations, or usage examples, such information is provided in good faith and for general orientation only, unless explicitly presented as binding technical commitments. The Client remains responsible for verifying compatibility and suitability before purchase, especially for custom, technical, or functional parts.
Force majeure
Neither party shall be liable for failure to perform, delayed performance, or improper performance of any contractual obligation where such failure or delay results from an event of force majeure as recognized by law. Force majeure means any external, unforeseeable, absolutely invincible, and unavoidable event, including but not limited to natural disasters, fires, floods, pandemics, epidemics, wars, riots, cyberattacks of exceptional magnitude, interruptions in utilities or communications infrastructure, governmental measures, transportation blockages, labor disputes of large scale, or other events beyond the reasonable control of the affected party.
The party invoking force majeure shall notify the other party within a reasonable time and shall provide, where appropriate, evidence of the event and its impact. If the force majeure event continues for a prolonged period and makes the execution of the contract impossible or excessively burdensome, either party may terminate the affected contract with respect to the undelivered Products, without additional damages, subject to reimbursement of the amounts received for Products not supplied.
Intellectual property
All elements of the Site, including but not limited to text, graphics, layout, photographs, product renders, video materials, logos, icons, trademarks, designs, slogans, interface components, and any other content made available through the Site, are the exclusive property of InkSpirio and/or its licensors and are protected by applicable copyright, trademark, design, and intellectual property laws. No part of the Site may be copied, reproduced, distributed, modified, republished, uploaded, displayed, transmitted, or exploited commercially without InkSpirio’s prior written consent, except as expressly permitted by law.
Any unauthorized use of the Site content, including scraping, reproduction, imitation of design, commercial reuse of product images, or publication without authorization, is prohibited and may trigger civil and/or criminal liability under the applicable law.
For custom Products, the Client retains rights only to the extent that such rights exist in the materials originally supplied by the Client, but grants InkSpirio the non-exclusive right to use, process, adapt, and reproduce those materials as necessary to execute the Order. Unless otherwise agreed in writing, InkSpirio retains all rights in respect of production know-how, technical adjustments, internal manufacturing processes, tooling decisions, and any independent technical improvements developed in connection with the execution of the Order.
Personal data processing
The processing of personal data of Users and Clients is carried out in accordance with Regulation (EU) 2016/679 (GDPR), Romanian data protection legislation, and the Privacy Policy published on the Site. InkSpirio processes personal data only for legitimate, specific, and transparent purposes, such as order management, payment processing, delivery, customer support, invoicing, legal compliance, site functionality, and, where applicable and lawfully permitted, marketing communications.
Further details regarding the categories of data processed, legal bases, retention periods, recipients, international transfers, and the rights of data subjects are available in the Privacy Policy. By using the Site and placing an Order, the User acknowledges that personal data may need to be processed to the extent necessary for the performance of the contractual relationship and compliance with legal obligations.
Complaints and dispute resolution
Any complaint relating to a Product, Order, invoice, payment, delivery, return, or any other matter connected with the contractual relationship between InkSpirio and the Client should be sent to contact@inkspirio.com, together with sufficient identification details, including, where applicable, the order number and a clear description of the issue raised. InkSpirio will use reasonable efforts to review and respond to complaints within a reasonable time.
The parties shall first attempt to resolve any dispute amicably. If an amicable settlement is not possible, disputes shall be governed by Romanian law and shall be submitted to the competent courts in accordance with the applicable legal provisions. Nothing in these Terms and Conditions shall deprive Consumers of any mandatory rights granted to them by consumer protection legislation, including rights concerning competent courts, statutory remedies, and out-of-court dispute resolution mechanisms where applicable.
Final provisions
If any provision of these Terms and Conditions is found to be invalid, unenforceable, or unlawful, in whole or in part, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect to the maximum extent permitted by law.
The failure or delay by InkSpirio to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of the same or any other right or remedy.
These Terms and Conditions are drafted in English for convenience and international accessibility. Where a Romanian version is also published and mandatory legal interpretation requires reference to Romanian law or Romanian-language consumer information, InkSpirio may rely on the Romanian legal meaning of mandatory statutory terms. In case of ambiguity affecting mandatory rights, the interpretation most consistent with applicable law shall prevail.